![]() ![]() In addition, if you made the purchase with a credit card, you might also contact the card issuer to see if it's still possible to dispute the original charge. > Free download file here <<< Adobe Premiere Pro CS6 Crack + Téléchargement complet de la clé de. If they won't help you, you can look into filing a consumer complaint against that company ( Filing a Consumer Complaint | USAGov ). You should also absolutely contact the reseller and make a report. Although they don't provide technical troubleshooting for older software like CS6, phone and chat technicians are supposed to address concerns about serial numbers and licensing. If the Adobe representative tries to redirect you to the forum before you get some answers, ask to speak to a supervisor. Perhaps they can also provide you with some concrete proof that the serial number was revoked because it was fraudulent, which could come in handy in trying to get your money back from the reseller and/or filing a complaint against that reseller. An Adobe customer care representative may be able to suggest next steps. You can and should try contacting them directly via the links I provided in my earlier response. Regardless, it is unlikely Adobe is going to give you a new serial key if your old one is not genuine. ![]() I know it's not always easy to tell what's genuine and what isn't, especially given how sophisticated scammers have gotten. It's Adobe's responsibility to find out what went wrong, I'm not a technical person, but I am a customer, and a graphic designer, so I really need my working gear back on track asap!Īgain, I am so sorry you're going through this. I really think that if I purchase a product THAT expensive, it shouldn't just stop working. Not being an expert I thought they've fixed the key somehow, that's why we're trying again (although first I thought I'm gonna get a new key, but what do I know?!) so I just entered the same key again, and it still doesn't work.Ĭan someone advice me what can be done now? Who should I contact to fix this? It says it's been revoked, I should contact Customer support.Ĭustomer support was very helpful guiding me through every step, just to download the same thing again and to use the same serial key. We downloaded the package from Adobe but the registered key is not working anymore. My computer needed fixing, so everything was wiped, we started from scratch. I have registered it with Adobe, all good. You call it "Encore DVD," which was no longer the name after about Encore DVD 2.0 (which was a standalone and also bundled, for the first time with PR CS2 - I think).I have purchased CS6 Master Collection in 2017. Only after you run Premiere Pro CS6 and activate can you activate Encore CS6. The product is listed as registered under my profile, but I cannot locate any way to download CS6, not on the Adobe site, nor through the CC app. Hoever I recently had to factory reset - losing all install files. In any event, CS6 installations install Encore CS6 as part of the install of PR CS6. I have a valid serial number for CS6, I have it installed on my PC, and used to have it installed on my laptop. You say " a disk and serial number for CS6 and Encore DVD." I just realized you are not the OP that posted the screenshot showing Master Collection CS6. I do still have the email conversation from the original purchase, if that allows adobe to recover the serial. So now I cant recover the serial number from the previous installation and it is also not on my account anymore. The problem I have heard most often in the recent past is that the install and activation went okay, but not the update of Encore from the basic installed version. It was then that I realized I couldnt find the physical disc (which also has the serial number / activation key on it). Can you provide more detail on what you are seeing? You enter the serial number and then what happens? Are you getting any indication that it is an invalid license? We hear this from time to time: it was an educational license, or even after working for years, was determined to have been from a pirated source. MIT, support has answered such questions incorrectly before. It has been some time since I last reinstalled, and needed to activate CS6, but I am having no problems, and do not recall this. Can someone provide an official statement that CS6 activation servers are gone? I have not heard that. ![]()
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